Housing Support Specialist
Part time; Saturdays, Sundays, and Mondays 4pm-12am
GENERAL DESCRIPTION
Community Coalition Against Human Trafficking (CCAHT), works to unite and equip Knoxville and upper East Tennessee to end modern-day slavery while providing survivors of human trafficking with individualized, relational care through our program Grow Free Tennessee. We accomplish our mission through four main initiatives: raising overall awareness; training and equipping primary responders; bolstering intervention efforts via our locally focused, collaborative, counter-trafficking task force; and providing wraparound aftercare services to survivors.
At CCAHT, we choose love first. When it comes to serving our clients, we understand that healing takes time. Each client’s needs and journey toward restoration will be different, which is why our aftercare programming is survivor-centered and grounded in industry best practices and research. We know that it takes people to serve people, and we are seeking passionate, qualified individuals to join our team as we work to empower survivors and foster positive change in upper East Tennessee.
POSITION
Reporting to the Director of Survivor Services, the Housing Support Specialist is responsible for staffing the shelter and hotline during varied shifts including morning, evening/late night, holiday and weekend hours, providing support and basic services to guests, performing day-to-day operational functions of the safe house, and is the first source of contact for all new referrals.
ESSENTIAL FUNCTIONS
- Manages operational functions of emergency receiving shelter, including; guest interaction, answering telephone, monitoring security system, documentation and data entry
- Maintains safety by enforcing program regulations
- Crisis management and de-escalation
- Responds to client questions and concerns efficiently and in a timely manner
- Participates in staff meetings and trainings
- Engages clients through a warm, caring, and supportive atmosphere that builds trust and confidence and fosters healthy relationship boundaries
- Answers the 24-hour crisis line and responds appropriately
- Completes initial contact and program orientation
- Assists with the daily living needs of shelter residents
- Assists in the coordination of support services and intervention for shelter guests
- Activates supports through both internal and external resources
- Triages incoming referrals and routes to appropriate staff for follow-up
- Completes daily safety checks of safe house and property
- Performs routine chores and cleaning tasks to ensure the safety and cleanliness of the shelter
- Other duties as assigned
QUALIFICATIONS
The Housing Support Specialist will be thoroughly committed to the Community Coalition Against Human Trafficking’s mission. Concrete demonstrable experience and other qualifications include:
- Minimum high school diploma or equivalent; Bachelors or Associates degree preferred
- Experience working with survivors of human trafficking and/or related programs preferred
- Ability to work with diverse populations
- Sensitivity to sexual exploitation, domestic violence, substance abuse and other gender-related issues
- Strong ability to work independently and as part of a team; takes initiative
- Excellent problem-solving skills
- Ability and willingness to work irregular hours
- Excellent organizational and communication skills
- Persistence and flexibility, with ability to multitask and prioritize
- Fast learner, quick mind, and capacity for hard work
- Valid Driver’s license and access to personal transportation
- Current insurance and vehicle registration
- Successful completion of criminal background checks and drug screen
PHYSICAL REQUIREMENTS
- Ability to communicate clearly in English both written and verbal
- Good visual & audio capabilities
- Sit or stand for extended periods
- Ability to ascend/descend stairs frequently
- Bend, stoop, and/or squat
- PC/Keyboarding abilities; Mac preferred
- Regularly exposed to cleaning products, chemicals and solvents. Occasionally works in outdoor weather conditions.
- Work extended hours as needed (>40 per week, holidays)
Click here to apply.
Director of Development and Communications
POSITION
Reporting to the Executive Director, the Director of Development and Communications is responsible for developing, managing, and administering the CCAHT’s annual fund development and communications strategies. With the support of the ED and the Board of Directors, the Director of Development and Communications will implement a multi-level advancement plan to include individual giving; corporate giving and sponsorships; special events; local, state, and federal grants; digital giving campaigns; and more.
ESSENTIAL FUNCTIONS
- Develops and implements comprehensive annual fundraising and communications strategies
- Generates revenues for agency programs or services through timely submission of well-researched, well-written, and well-documented fundraising proposals
- Coordinates and executes annual fundraising events (marketing, community awareness, vendors, locations, etc.)
- Researches and identifies new funding prospects, to include individual donors, corporate partners, and grant opportunities
- Generates proposals and supporting documents in response to grant solicitations and oversees grant reporting and compliance
- Collects and synthesizes program data to report program outcomes and impact to stakeholders
- Oversees general organization communication efforts to include website and landing page development, digital marketing strategies (including social media, e-mail marketing, blog writing and development, etc.), direct mail, creation and distribution of press releases, creation and distribution of agency impact reports, etc.
- Coordinates the development and printing of agency marketing collateral, including brochures, flyers and program one-pagers, annual impact reports, etc.
- Writes mission-focused op-eds and other long-form content for dissemination via local media outlets
- Supports board development efforts through board engagement plans, board member recruitment, and board communication
- Supports the organization’s adherence to the financial procedures
- Updates job knowledge by participating in educational opportunities, reading professional publications, researching best practices, maintaining personal networks, participating in professional organizations, etc.
- Oversees administrative duties as assigned by Executive Director
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates strong organizational and documentation skills
- Possesses the ability to effectively build and maintain collaborative relationships with individuals from a wide range of backgrounds (e.g., professionals in the social service field, law enforcement, criminal justice, and the general public)
- Holds strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
- Approaches business planning in an action-oriented, entrepreneurial, adaptable, and innovative way
- Brings passion, idealism, integrity, a positive attitude, and a mission-driven, self‐directed work ethic
- Holds strong marketing and public relations experience, with the ability to engage a wide range of stakeholders and audiences
- Maintains willingness to stay abreast of and use new skills and knowledge brought about by rapidly changing information and/or technology
- Possesses strong computer skills including proficiency with Microsoft Office Suite, database management, and financial reporting
QUALIFICATIONS
The Director of Advancement will be thoroughly committed to the Community Coalition Against Human Trafficking’s mission. Concrete demonstrable experience and other qualifications include:
- Bachelor’s degree from an accredited four-year college or university with a strong academic background
- Preferred concentration in marketing, communications, or other related background
- Experience with donor development, implementation and management of large-scale fundraising initiatives, and capital campaigns
- Minimum of three (3) years relevant work experience in non-profit project management, development, grant writing and/or non-profit communications
- Experience with Adobe Suite and WordPress a plus
- Successful completion of criminal background checks
PHYSICAL REQUIREMENTS
- Ability to communicate clearly in English both written and verbal
- Good visual & audio capabilities
- Sit for extended periods
- PC/Keyboarding abilities
- Work extended hours as needed (>40 per week)
Job Title: Director of Development and Communications
Department: CCAHT
Reports To: Executive Director
Hours: Full-time w/ benefits (willing to work evening and weekend hours as needed)
Salary Range: $48,000-$53,000 depending on experience and qualifications
APPLICATION
To apply, please email cover letter, resume, and contact information for three references to careers@ccaht.org. Please make sure the subject line of your email reads “Director of Development and Communications.”